The Orange Answer Phone / Voicemail Service allow callers to leave a message when you are busy, out of coverage or if your handset is switched off. This is a standard service provided by the Orange Network although it is not compulsory and can be switched off.

Callers can be greeted by the standard Orange network message, your name or a full personalised greeting.

To set a personalised greeting simply call through to your Orange Answer phone service / voicemail by dialling 123 from your handset, pressing and holding the number 1 key or dialling the full Orange Answer Phone service / voicemail number ‘07973 100 123’, when you get through to your voicemail select option 3 from the menu which will guide you through the process of setting up a personalised answer phone / voicemail message, once set this is the message your callers will be greeted by when they reached your Orange Answer Phone Service / Voicemail.

Q & A

Can I access my Orange Answer Phone Service / Voicemail whilst abroad?

Yes but make sure you set up a security PIN number prior to leaving the UK by dialling through to your Orange Answer Phone service / Voicemail and selecting option 3 from the menu and then follow the prompts to set up a PIN. Once set you will be able to dial through to your Orange Answer phone service / voicemail whilst abroad but before you can retrieve your messages you will be prompted for your full Orange mobile number and the PIN that you have set up, once entered your Orange Answer Phone Service / voicemail will work as normal.

I can’t access my Orange Answer Phone / Voicemail?

If you are unable to access your Orange Answer Phone Service / voicemail the most likely cause will be that you have accidently deleted your Orange Answer Phone Voicemail number, the location of this varies depending on the type of handset you are using but it can normally be found under the settings menu > Phone Setting > Voicemail setting, your voicemail number should be set to +447973100123, make sure the number is correct and save the settings, if this doesn’t work call Orange directly and ask them to reset your Orange Answer Phone Service / voicemail, call through on one of the following numbers:

Orange Consumer Customer Services – Dial 150 from your Orange handset or 07973 100 150 from a UK Landline.

Orange Business Customer Services – Dial 345 from your Orange handset or 07973 100 345 from a UK landline

Orange Corporate Customer Services – Dial 158 from your Orange handset of 07973 100 158 from a UK Landline.

If you are a GSM Associate’s Business Client simply dial 0800 007 6230

If you are unsure of your Orange customer service number it should be detailed in the top right hand corner of the first page of your monthly invoice, if you don’t have this to hand take an educated guess on one of the above numbers and if you get the wrong department I am sure they will advise you accordingly or even transfer you!

How do I know when I have a Voicemail message?

Your phone will automatically alert you with a text message and visual alert on the screen of your phone which looks like a mini envelope.

I don’t have any new voicemail messages but the envelope is still present on the screen of my phone?

Dial through to your Orange Answer Phone Service / Voicemail and make sure you have listened to all your messages and deleted them, once complete switch your phone on and off, if this still doesn’t clear the envelope call Orange directly and ask them to manually clear your mail box or if you are a GSM Associates Business client call our customer service department on 0800 007 6230.

What does it cost to retrieve my voicemail messages?

Most Business tariffs are free to retrieve your Orange voicemail messages whilst in the UK but always check this before using the service with either your connecting dealer or Orange Direct on any of the contact numbers listed on my blog or if you are a GSM Associates’ customer call us directly on 0800 007 6230 or check your original quotation.

What does it cost to retrieve my Orange Answer phone messages / voicemail whilst abroad?

These calls will normally always be charged and will vary dependant on the country that you are roaming in, always check with your Dealer or Orange direct before travelling.

If I have a PIN on my Orange Answer Phone / Voicemail will I have to enter my full Orange mobile number and PIN every time I want to retrieve my messages?

No

How much does it cost to leave a personalised greeting on my voicemail?

This is charged at your standard Orange Answer phone retrieval / Voicemail rate and as stated the service is free on most Orange Business Tariffs if dialled from the UK.

Tips and Tricks

1. If you want to access your voicemail but don’t have your mobile with you simply dial 07973 100 123 and providing you have set up a PIN number (see instructions do this within my Blog) you will be able to retrieve your Orange Answer Phone / Voicemail messages and have access to the full functionality of your Orange Answer Phone / voicemail service, the charge for doing this is the same as dialling a standard Orange mobile number.

2. Where possible do NOT select the option to return a call from your Orange Answer Phone / Voicemail message as this will be charged as a standard alone call at a higher rate and will not decrement any inclusive minute bundle or free calling option you may have with your tariff.

3. You can forward a copy of one of your Orange Answer Phone / Voicemail messages, simply follow the prompts within the menu and enter the number that you would like to send the message to.

I hope you have found the information within my Blog useful, all details are correct as of the date of this post, if you would like further information on Orange Answer Phone / voicemail retrieval or indeed on any business mobile product or Service with any of the UK mobile networks please email me directly at hj@gsmassociates.com