GSM Associates Ltd work on a very strict practice of best advice to our customers in terms of offering products and services that are the most cost effective and appropriate for both our existing and potential clients. Clarity is the key here and all recommendations that we make are supported in writing and backed up with a fully written quotation.

All of our Customer Service and Sales Teams have a minimum of 5 years industry experience and have a genuine interest and enthusiasm for the industry in which we work. At GSM Associates Ltd we pride ourselves on providing our customers with clear, concise, straightforward advice.

Our aim is to acknowledge all customer correspondence received via email, post, telephone, fax or text to the office based team on the same day as receipt and provide a lead time of how long it will take to resolve the query. At present our average response time is under 30 minutes.

Calls to Mobiles will always be dealt with on a best endeavour basis, but due to the nature of the job, SLA’s are not always applicable. We would advise that a detailed message is left with full contact details and suggest that if the matter is urgent please contact the office direct on 0800 007 6230 or 01271 344 633.

All calls to our main office during working hours (Monday to Friday 9am – 5.30pm) are answered by real people and we do not operate any automated telephone systems. Our enthusiastic team often works outside work outside normal working hours in order to resolves issues and keep our customers mobile. Should you require urgent out of hours assistance please call our main office number and leave a detailed voicemail and contact details, all of these message are immediately and automatically forwarded to our out of office support team who will contact you.

Bespoke Service Level Agreements

We understand that due to nature of some of our existing and potential customers businesses bespoke SLA’s may need to be discussed and implemented. If you feel this is necessary for your organisation please contact our customer services department or speak to your account manager who will be more than happy to discuss.

We are always striving to improve as a company and welcome your feedback please use the contact form on our contact page to submit your comments.

Mobile devices are, and becoming more so, intrinsic to most businesses and as the mobile devices available become more advanced, the scope for our customer’s workforce to increase productivity widens.

Even as businesses reliance on their Mobile devices increases, it is usually not possible to allocate a member of staff to overseeing the Mobile Account and even in the few situations where it is, the allocated person often finds this a frustrating and confusing aspect of their role.

More frequently, it is the business owner to whom this responsibility falls. At GSM Associates Ltd, we aim to bridge the gap between our Customers and their chosen Mobile Network. Wherever possible, we agree 3rd Party Access to our customer’s accounts and resolve all queries with the Network on their behalf. This negates the need for time spent on hold; data protection questions; being transferred from department to department and Network jargon confusing the matter in hand. From lifting roaming bars on a number to billing queries to resetting your Blackberry Account; we can do it all!

Just get in touch via any of the contact methods previously mentioned and we will be more than happy to help!

Technical queries of a more complex nature will be escalated to our Technical Support Team. These can be logged by our customers directly on our website support@gsmassociates.com or telephoned, emailed, faxed or texted through to our main office.

Regardless of the method you choose, details will be logged on our system and a reference to track the query via our website will be emailed and texted through to you.